If the buyer is dissatisfied with the quality of the services rendered by the service, he is entitled to refund the funds spent for the purchase of the subscription within 3 days from the moment of purchase.
Multiple refunds at the discretion of the administration.
When paying through the PerfectMoney, Plisio, Betatransfer or Visa/Mastercard (Unitpay) payment system, the refund program is not valid.
Details and deadlines
The funds will be refunded to the details from which the payment was made. If the purchase was paid with a bank card, the funds will be returned to the card from which the payment was made.
A commission on operating expenses is deducted from the refund amount.
Only unused paid subscription time is refundable. The time used is calculated in days from the moment the subscription was paid until the moment the refund request was received, rounded up and based on the cost of the minimum duration tariff corresponding to the type of chosen subscription.
The refund period can reach up to 30 calendar days from the moment the service is disabled to the user, depending on the choice of payment method.
If you encounter technical problems during payment (double debit, "freeze", long payment processing), you must contact the contacts listed below.
For a refund, you must contact the manager using the feedback form and get further instructions.
The terms for consideration of a request for a refund are 1-3 business days.