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Customer support service. Profile

The service has a built-in ticket system of communication with the Administration. Thus, any request creates a ticket, within which a user and administrator can communicate.

Each ticket has the status: open, closed, a response from the administration received, as well as the date of creation.

The administration’s response to the ticket is duplicated to the user's email for notification; moreover, there appears a notification in the main service menu next to the “Profile” menu field.

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Attention! In case of creating an error message via a special form, a ticket is also created for greater convenience.

 Posted on April 27, 2019 16:30